DCMI - About Us

About DCMI

Advancing the Human Experience of Implementation in the Digital Era

We are the Digital Change Management Institute (DCMI), a global research institute dedicated to understanding why change implementations succeed or fail, and providing the evidence-based methodologies, platforms, and advisory to ensure predictable success.

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Bridging the Gap Between Strategy and Successful Implementation

The digital era was expected to make strategy execution easier. Paradoxically, research shows that implementation success rates are lower today than in the pre-digital era, despite massive technology investments. Second, with the arrival of digital technologies, human deployment in organizations will drastically change.

The founders of DCMI, after decades of field experience and research across industries, identified one critical gap: Implementation success depends less on technology and more on human decision-making under complex, rapidly changing conditions.

DCMI was created to fill that gap by:

Providing a data-backed, risk-based approach to improve benefit realization.

Establishing and maintaining an Implementation Global Norms Database – and a digitalized risk process – proven to improve benefit realization that can be locally deployed.

Offering a professional forum for global learning, shared insights, and standards in aspects impacting change execution.

DCMI brings together professionals across disciplines, industries, sectors, hierarchies and cultures in the pursuit of successful implementation and strategy execution.

Data-Driven Insights, Human-Centered Approach

DCMI supports executive sponsors, project managers, change leaders, transformation strategists, and technical specialists who are accountable and responsible for delivery results

Access to Research & Proven Tools

including the DCMI Implementation Risk Assessment model and the Global Success Factors Database validated across industries.

Practical Insights for Better Decisions

“Control-room” decision-support for transformation initiatives.

Professional Identity

become part of a professional body advancing Strategy Execution and Implementation as a recognized discipline.

Cross-Professional Network

connect with peers across strategy, change, project management, and technology functional areas.

Pioneers in Implementation Science

The Advisory Board provides oversight, challenge and support to DCMI’s management team on the organization’s strategy, intent and purpose.

Our Advisory Board

Chair, Nomination Committee

Bill Fisher

Professor Emeritus at IMD, co-creator of the Driving Strategic Innovation program, former CEIBS president, Forbes columnist, and Thinkers50 Hall of Fame inductee.

Board Member

Dr Adrian Nelson

Adrian brings specific expertise in evaluating change programme impact, the development of research methods and tools, and a deep understanding of public sector organizations – in particularly in the field of healthcare.

Board Member

Ian Jones

Ian brings a wealth of knowledge and experience in running large scale change and strategy implementation programs, sponsorship and stakeholder engagement and leading dimensions of program effectiveness.

Board Member

Shawn Fedun

Shawn provides guidance on aspects of large-scale implementation relating to automation in organization, sponsorship, program office set up and management.

Board Member

Scott Bissessar

Scott is ad-interim CEO and Advisory Board member. Together w Dr Nelson, Scott drove the early field research that resulted in the Implementation Global Norms database. Subsequently he built up aspects around that – automating the process that generates the 16 global factors enabling organizations to install their own implementation SuccessFactor database through DCMI's software.